Jubilant HollisterStier | Client Survey

Your feedback helps us serve you better. Please take a moment to review the following survey and rank Jubilant HollisterStier's performance based on your experience with us. Your comments are encouraged to help us better understand the circumstances surrounding your ranking choice. We want you to feel free to answer openly and honestly and have therefore taken measures to ensure this survey is completely confidential. We appreciate your time and thank you for helping us provide the best quality and service we can.

I am completing this survey based on my experience with the following facility:

Spokane
Montreal
Salisbury
Roorkee

Jubilant HollisterStier Requirements:

1. Jubilant HollisterStier works to accommodate client’s schedule and keeps client informed of schedule changes. *

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Batch Records:

2. Executed Batch Records sent to the client are timely, accurate and complete, requiring little feedback or changes. Any issues with executed batch records are promptly addressed. *

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Reports (please include specific comments where applicable for developmental reports, stability reports, or others):

3. Reports are delivered in a timely manner after work is performed. *

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Product Fills:

4. Jubilant HollisterStier informs client of issues impacting a product fill with adequate lead time to provide a response. *

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5. Jubilant HollisterStier contacts client for input to resolve in-process problems where appropriate.

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6. Jubilant HollisterStier tracks and communicates progress of post-fill work, to include batch record compiling, stability projects, shipment, etc.. *

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7. Finished product is available for shipment in a timely fashion based on the fill date. *

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8. Jubilant HollisterStier’s finished product is of high quality. *

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Client Requests:

9. Jubilant HollisterStier responds to client requests in a timely fashion. For example: unscheduled shipment of vials, additional testing, etc. *

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10. Project manager responds to phone calls and email correspondence in a timely manner. *

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Overall Satisfaction:

11. Jubilant HollisterStier has adequate technical resources to support your project. *

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12. Jubilant HollisterStier provides professional and competent customer service. *

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13. Rate your overall perception of the quality of work done for you at Jubilant HollisterStier. *

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14. Rate your overall satisfaction with Jubilant HollisterStier and make any pertinent comments. *

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15. Would you use Jubilant HollisterStier for another project, or recommend them to a colleague?

Yes
No

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16. How does Jubilant HollisterStier compare to other fill/finish CMOs that your organization currently uses or has used in the past? *

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